ServiceNow Developer

Job Summary

Exp - 5+ Years

Location - Chennai (Work from Office)

The ServiceNow ITOM, CMDB, and Asset Management Specialist is responsible for designing, implementing, and maintaining ServiceNow capabilities across IT Operations Management, Service Availability, CMDB/CSDM, and Hardware Asset Management. This role focuses on integrations, data quality, availability calculations, and asset lifecycle automation to support reliable IT services and informed decision-making.

Key Responsibilities

ITOM & Service Availability

• Configure and maintain ServiceNow ITOM and Service Availability modules
• Develop and support availability calculation logic using scripts and service health models
• Ensure accurate service health reporting and operational visibility

CMDB & CSDM

• Design, implement, and maintain CMDB aligned with CSDM best practices
• Build and manage reconciliation rules and data normalization strategies
• Ensure CMDB data accuracy, completeness, and integrity across multiple data sources

HAM / SAM

• Configure Hardware Asset Management (HAM) workflows and lifecycle processes
• Synchronize asset lifecycle states across integrated systems
• Support Software Asset Management (SAM) processes and reporting

Integrations & Development

• Develop REST-based integrations to import and synchronize data from external systems
• Create and maintain Transform Maps for inbound data processing
• Troubleshoot integration issues and optimize performance

ITSM Support

• Support ITSM processes including Incident, Change, and Request Management
• Collaborate with stakeholders to align ServiceNow solutions with business requirements