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ServiceNow Developer

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  • Posted 8 hours ago
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Job Description

Title: Service Now Developer

Location: Hyderabad OR Bengaluru.

Experience - 10 to 20 Years.

Hybrid Position.

Required / Mandatory Knowledge/Skills:

  • Strong experience developing and maintaining ServiceNow workflows using Flow Designer, Business Rules, Script Includes, and Integration Hub – Integrations HUB (**Optional).

  • Solid understanding of automation concepts, workflow orchestration, and event-driven operations within ServiceNow

  • Solid understanding in Table APIs, Application Registry, OAuth Scopes

  • Hands-on experience with LDAP integrations for user authentication, group synchronization, and identity management.

  • Experience configuring and managing MID Servers for on-prem and hybrid integrations.

  • Proficiency in ServiceNow scripting using JavaScript (server-side and client-side).

  • Ability to support intake workflows, request routing, and ticket categorization within ITSM/CSM modules

  • Familiarity with Update set creation and deployment (DEV-> PROD)

  • Ability to create Catalog Items and Order Guides – Good Knowledge on UI Policies

  • Ability to validate workflow executions, troubleshoot failures, and escalate issues appropriately

  • Experience reviewing automation logs, telemetry signals, and system logs to identify anomalies

  • Experience with data collection, cleansing, and preparation for analytics or model tuning.

  • Strong documentation skills for runbooks, SOPs, process flows, and technical designs.

Preferred Knowledge/Skills:

  • Supports development and maintenance of ServiceNow workflows using Flow Designer and Integration Hub

  • Supports LDAP-based authentication, authorization, and identity synchronization integrations

  • Supports configuration and troubleshooting of MID Server–based integrations

  • Supports maintenance of NOW Assist or AI-driven intake workflows and routing logic

  • Supports analysis of routing efficiency, SLA compliance, and end-user experience metrics

  • Supports development of dashboards and reports for workflow performance and automation insights.

  • Supports discovery and evaluation of automation opportunities across IT operations

  • Supports creation of proof-of-concept automations and integrations

  • Supports execution monitoring, failure handling, and workflow optimization activities

  • Supports scripting tasks for provisioning, patching, and repetitive IT operations

  • Understanding of working in Agile/Sprints

  • Working knowledge of cloud-native automation services (AWS Lambda, API Gateway, Step Functions) and integrating them with ServiceNow (** Optional).

Optional / Good to Have

  • Exposure to NOW Assist or other GenAI features within ServiceNow

  • Experience integrating ServiceNow with conversational AI platforms (e.g., Amelia).

  • Familiarity with CMDB, Discovery, and Service Mapping

  • Experience working in regulated or enterprise-scale environments

Certifications Preferred: ServiceNow Developer

Interested candidates can share their updated resume at [Confidential Information] or contact me at +91-9667834493.

If the call is not reachable, please drop a message on WhatsApp on the same number, and I will get back to you.

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About Company

Job ID: 147468961

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