ServiceNow Developer

Title: Service Now Developer

Location: Hyderabad OR Bengaluru.

Experience - 10 to 20 Years.

Hybrid Position.

Required / Mandatory Knowledge/Skills:

• Strong experience developing and maintaining ServiceNow workflows using Flow Designer, Business Rules, Script Includes, and Integration Hub – Integrations HUB (**Optional).

• Solid understanding of automation concepts, workflow orchestration, and event-driven operations within ServiceNow

• Solid understanding in Table APIs, Application Registry, OAuth Scopes

• Hands-on experience with LDAP integrations for user authentication, group synchronization, and identity management.

• Experience configuring and managing MID Servers for on-prem and hybrid integrations.

• Proficiency in ServiceNow scripting using JavaScript (server-side and client-side).

• Ability to support intake workflows, request routing, and ticket categorization within ITSM/CSM modules

• Familiarity with Update set creation and deployment (DEV-> PROD)

• Ability to create Catalog Items and Order Guides – Good Knowledge on UI Policies

• Ability to validate workflow executions, troubleshoot failures, and escalate issues appropriately

• Experience reviewing automation logs, telemetry signals, and system logs to identify anomalies

• Experience with data collection, cleansing, and preparation for analytics or model tuning.

• Strong documentation skills for runbooks, SOPs, process flows, and technical designs.

Preferred Knowledge/Skills:

• Supports development and maintenance of ServiceNow workflows using Flow Designer and Integration Hub

• Supports LDAP-based authentication, authorization, and identity synchronization integrations

• Supports configuration and troubleshooting of MID Server–based integrations

• Supports maintenance of NOW Assist or AI-driven intake workflows and routing logic

• Supports analysis of routing efficiency, SLA compliance, and end-user experience metrics

• Supports development of dashboards and reports for workflow performance and automation insights.

• Supports discovery and evaluation of automation opportunities across IT operations

• Supports creation of proof-of-concept automations and integrations

• Supports execution monitoring, failure handling, and workflow optimization activities

• Supports scripting tasks for provisioning, patching, and repetitive IT operations

• Understanding of working in Agile/Sprints

• Working knowledge of cloud-native automation services (AWS Lambda, API Gateway, Step Functions) and integrating them with ServiceNow (** Optional).

Optional / Good to Have

• Exposure to NOW Assist or other GenAI features within ServiceNow

• Experience integrating ServiceNow with conversational AI platforms (e.g., Amelia).

• Familiarity with CMDB, Discovery, and Service Mapping

• Experience working in regulated or enterprise-scale environments

Certifications Preferred: ServiceNow Developer

Interested candidates can share their updated resume at [Confidential Information] or contact me at +91-9667834493.

If the call is not reachable, please drop a message on WhatsApp on the same number, and I will get back to you.