Lead ServiceNow Developer

Job Title: Assistant Manager | Lead ServiceNow Developer - Hyderabad

Designation: Assistant Manager

Employment Type : Full-time Contract (FTC)

Location: Hyderabad

Job Summary

We are seeking a versatile and experienced ServiceNow Developer to support the design, development, and optimization of our global ServiceNow platform. This role will contribute across multiple modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM), while supporting integrations, portal enhancements, automation, and analytics. The ideal candidate is a platform generalist who can collaborate across teams, build scalable solutions, and ensure adherence to governance and best practices.

Your work profile:

Platform Development

• Design, develop, and maintain ServiceNow solutions across ITSM, ITOM, and ITAM modules
• Configure workflows, forms, UI policies, and scripts
• Develop scalable catalog items and request workflows
• Support platform upgrades and enhancements

ITSM & ITOM Support

• Configure Incident, Problem, Change, and Request Management workflows
• Support Discovery and Event Management initiatives
• Develop automation for incident reduction and operational efficiency
• Assist in CMDB data quality improvements

IT Asset Management (ITAM)

• Support hardware and software asset lifecycle management
• Configure asset tracking workflows
• Assist with normalization and reconciliation processes
• Collaborate with procurement and finance stakeholders

Integration Development

• Develop and maintain REST/SOAP API integrations
• Support inbound and outbound integrations with enterprise systems
• Troubleshoot integration issues and improve reliability

Employee Service Center Portal

• Enhance user experience and portal design
• Develop widgets and catalog experiences
• Improve self-service capabilities
• Optimize knowledge article accessibility

Automation & Flow Designer

• Build automated workflows using Flow Designer
• Reduce manual intervention through orchestration
• Support cross-module automation initiatives

Performance Analytics & Reporting

• Develop dashboards and reports
• Define KPIs aligned with business objectives
• Improve data visualization for leadership reporting

Key skills required:

• 9–11 years of ServiceNow development experience
• Strong experience with:
• ITSM module configuration
• ITOM concepts
• ITAM processes
• REST/SOAP integrations
• Flow Designer
• Proficiency in JavaScript and ServiceNow scripting
• Experience with Service Portal development
• Strong analytical and problem-solving skills

Preferred Qualifications

• ServiceNow certifications (CSA, CAD)
• Experience in global enterprise environments
• Familiarity with CMDB governance
• Exposure to Event Management
• Experience with Performance Analytics