Job Title: ServiceNow Developer
Employment Type: Permanent
Location: Hyderabad, India
Experience: 5 Years
Job Summary
We are looking for an experienced ServiceNow Developer to join our team in Hyderabad. The ideal candidate will have strong hands-on experience with the ServiceNow platform in an enterprise-wide, multi-tier production environment. This role requires deep technical expertise in ServiceNow ITSM, integrations, scripting, Service Portal development, and Agile methodologies, along with excellent communication and leadership skills.
Key Responsibilities
- Design, develop, and customize ServiceNow applications in a large enterprise environment
- Develop and maintain client-side and server-side scripts including:
- Catalog Client Scripts
- Business Rules
- Script Includes
- UI Actions
- Script Actions
- Implement and support ITSM modules including:
- Incident, Problem, Change, Release Management
- Service Catalog
- Service Level Management
- Asset Management and CMDB
- Event Management and Orchestration
- Develop Service Portal pages, widgets, and UI Macros using AngularJS, HTML, CSS
- Build and maintain integrations with external systems using REST and SOAP APIs
- Work with Import Sets and Transform Maps for data migration and integrations
- Configure workflows, notifications, ACLs, UI Policies, and reporting dashboards
- Support Virtual Agent, Active Directory integration, and B2B integrations
- Collaborate within Agile/Scrum teams to deliver high-quality solutions
- Ensure solutions follow ServiceNow best practices and performance standards
- Mentor team members and share knowledge across development and operations teams
- Ensure accuracy, completeness, and reliability of delivered solutions
Required Technical Skills
- Mandatory: Strong hands-on experience with ServiceNow ITSM
- 47 years of ServiceNow development experience in production environments
- Strong JavaScript expertise, including JSON and AJAX
- Solid understanding of:
- Client & Server APIs (GlideRecord, GlideAggregate, GlideForm, GlideDialogWindow, etc.)
- Business Rules, Client Scripts, UI Policies, UI Actions, ACLs
- Service Portal development using AngularJS
- HTML, CSS, and UX/UI development experience
- Experience with:
- Reporting and Dashboards
- Workflows and Notifications
- Import Sets and Transform Maps
- REST and SOAP integrations
- Knowledge of Agile/Scrum methodology
Soft Skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Effective time management and organizational skills
- Ability to handle critical situations and work under pressure
- Strong teamwork and customer engagement skills
- Self-motivated, proactive, and eager to learn
- Willingness to mentor and share knowledge with team members
Certifications (Preferred)
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist (any track)
- ServiceNow Service Portal Certification
