What Success Looks Like In This Role
- Gains familiarity with Maintenance & Support (M&S) Engineering concepts, practices and methodologies.
- With guidance, performs and/or assists with standard support requests, including:
o Identifying, recording and classifying problems of low complexity and impact,
o Investigating and diagnosing identified problems, proposing changes for problem resolution,
o Detecting, recording and classifying incidents and initial support, investigation, diagnosis, resolution / recovery and closure,
o Formulating and testing of proposed incident resolutions (with assigned M&S team members), and
o Integrating updates, fixes and change requests within the client environment,
- Follows established escalation procedures for difficult or unusual incidents.
- Documents own tickets and contributes to technical document preparation, FAQs and release notes.
- Contributes to root cause analysis and change recommendations.
- Learns and adheres to industry and company M&S Engineering standards.
You will be successful in this role if you have:
We are looking for a motivated
ServiceNow Administrator (Fresher) with 0–2 years of experience and certification. This role involves
client-facing interactions, so strong communication skills are essential along with basic ServiceNow knowledge.
Key Responsibilities
- Assist in administration and maintenance of the ServiceNow platform
- Configure and support modules like Incident, Problem, and Change Management
- Handle service requests and resolve basic platform issues
- Manage users, roles, and access controls
- Work on workflows, business rules, and UI policies
- Interact with clients/stakeholders to understand requirements and provide support
- Provide timely updates and status reports to clients
- Collaborate with internal teams for enhancements and issue resolution
- Maintain proper documentation of tasks and processes
Required Skills
- Strong communication and interpersonal skills (mandatory – client-facing role)
- Basic understanding of ITSM processes
- Knowledge of ServiceNow platform/navigation
- Good analytical and problem-solving abilities
- Ability to handle client queries professionally
Qualifications
- Bachelor's degree in Computer Science, IT, or related field
- Mandatory: ServiceNow Certified System Administrator (CSA) certification
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [Confidential Information]. US job seekers can find more information about Unisys EEO commitment here.
