SERVICE DESK Professional

What You'll Do

• Provide first-line technical support to end-users through phone, email, chat, or in-person.
• Troubleshoot and resolve technical issues related to hardware, software, and operating systems.
• Log, track, and manage customer requests and incidents in a service management system.
• Escalate complex or unresolved incidents to higher-level IT support staff.
• Update and maintain knowledge base, creating documentation for common issues and solutions.
• Ensure customer satisfaction by delivering prompt and professional service.
• Assist with setup, configuration, and maintenance of IT equipment such as computers, printers, and phones.