Service Executive
Service Executive
Eastman Auto & Power Limited- Posted 3 hours ago
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Job Description
Service Executive | Eastman Auto & Power Limited
Working as a Service Executive, responsible for managing customer and dealer support operations, resolving service-related issues, and ensuring smooth coordination between internal teams and business partners.
Key Responsibilities:
- Handling dealer, distributor, and customer queries and grievances through CRM.
- Managing customer complaints and ensuring timely resolution.
- Coordinating with internal departments for effective issue resolution.
- Working with the escalation matrix to address critical customer concerns.
- Providing backend sales and service support.
- Maintaining and updating CRM records and customer databases.
- Handling inbound calls and providing appropriate assistance.
- Following up on pending cases to ensure customer satisfaction.
- Supporting service operations and maintaining strong dealer and customer relationships.
Working as a Service Executive, responsible for managing customer and dealer support operations, resolving service-related issues, and ensuring smooth coordination between internal teams and business partners.
Key Responsibilities:
- Handling dealer, distributor, and customer queries and grievances through CRM.
- Managing customer complaints and ensuring timely resolution.
- Coordinating with internal departments for effective issue resolution.
- Working with the escalation matrix to address critical customer concerns.
- Providing backend sales and service support.
- Maintaining and updating CRM records and customer databases.
- Handling inbound calls and providing appropriate assistance.
- Following up on pending cases to ensure customer satisfaction.
- Supporting service operations and maintaining strong dealer and customer relationships.
More Info
Key Skills
About Company
Skills:
Customer Relationship Management, Multi-Channel Customer Support, Product Service Expertise, Sales Upselling, Issue Resolution Escalation, Travel Industry Knowledge, Industry Awareness
Skills:
email etiquette , crm software, Problem Solving, Time Management, Customer Support, Active Listening, Multitasking, Technical Aptitude
Skills:
call center software, Customer Support, CRM Tools, Customer Service, Customer Satisfaction, Customer Service Management, Data Entry
Skills:
crm software, Data Entry, Technical Support, Problem Solving, Multitasking, Customer Engagement, Time Management, Product Knowledge, Conflict Resolution, Sales Techniques, Communication, Graduate, Bpo