Hiring – Customer Service Executive (Inbound Voice Process)

We are looking for customer-focused professionals with strong communication skills to join our Inbound Voice Process in Gurugram.

Job Details

• Location: Vipul Tech Square, Golf Course Road, Sector 43, Gurugram
• Work Mode: Onsite
• Process: Inbound Voice Process
• Working Hours: 8 hours per day
• Shift: Day Shift within the operational window
• Working Days: 5 days one week & 6 days the next week
• Experience: Minimum 1 Year
• BPO Experience: Mandatory
• Qualification: Graduation Mandatory
• CTC: Up to 5.5 LPA, depending on experience
• Incentives: Available; details shared after selection and joining

Key Responsibilities

• Handle inbound customer calls professionally.
• Understand and resolve customer queries effectively.
• Provide accurate information and appropriate solutions.
• Maintain a positive and customer-friendly interaction.
• Handle customer concerns and complaints with patience.
• Follow process guidelines and quality standards.
• Maintain a high level of customer satisfaction.
• Achieve assigned service and performance targets.

Required Skills

• Excellent English communication skills
• Strong verbal and interpersonal skills
• Good customer-handling and problem-solving abilities
• Active listening skills
• Comfortable handling inbound voice calls
• Basic computer knowledge
• Professional and customer-focused attitude

Ideal Candidate

Candidates with 1+ year of BPO experience, excellent English communication, and strong customer-handling skills are preferred.

Interview Process

3 Rounds – Walk-In Interview

Interested candidates can apply and attend the walk-in interview.