Senior Technical Support Engineer

Company Description

Immersive Labz is a trailblazer in medical education, introducing Cadaviz, the world's most advanced virtual human dissection table. Designed in collaboration with top technologists and medical experts, Cadaviz revolutionizes anatomy education by providing an interactive, immersive learning environment. Offering comprehensive modules such as Gross Anatomy, Radiology, Histopathology, Clinical Library, and more, it empowers healthcare professionals through cutting-edge simulations, detailed 3D illustrations, and innovative medical content. Immersive Labz is dedicated to reshaping medical education and inspiring the next generation of healthcare professionals.

Role Description

We are seeking a Senior Technical Support Engineer for a full-time, on-site position in Pune City. This role involves providing high-quality technical support and troubleshooting solutions to clients, resolving complex issues, and ensuring the seamless operation of Immersive Labz's products. Responsibilities will include diagnosing technical problems, coordinating with internal teams for faster resolutions, delivering exceptional customer service, and contributing to the continuous improvement of processes and product reliability.

Qualifications

• Proficiency in Technical Support and Troubleshooting to identify and resolve software and hardware issues effectively.
• Strong analytical skills to assess technical problems and propose efficient solutions.
• 5+ years of experience in customer support and customer service to provide professional and user-friendly assistance to clients.
• Familiarity with medical or training-related technologies is a plus.
• Exceptional problem-solving and communication skills.
• Ability to work collaboratively within a team and across departments.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Previous experience in a technical support or IT-related role is beneficial.