Desktop Support

2-6 Years

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Job Description

2+ years of relevant experience in Desktop Support End User, Troubleshooting VOIP related issues
Knowledge of LAN and WAN Systems
Protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs
Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices
Network end point testing
Antivirus End point protection
Should be able to configure and trouble-shoot business standard applications
First level Support to end users
Escalation and resolution follow-up with other parties like vendors
Microsoft Office Suite 2003/2007/2013
Configuration and support of MS-Outlook,O365 and other emailing systems Support Skype/Teams
Windows XP/7/10 and Apple Macintosh Operating systems
Active directory