Senior Renewals Executive – US and UK Market

Company Description

Connect2Learn is a global online learning platform committed to delivering personalized and engaging educational experiences to students worldwide. Trusted by thousands of learners across the UK, US, Australia, and the Middle East, we offer academic and enrichment programs led by top-tier educators. With a focus on interactive live 1:1 and small-group classes, we provide flexible, in-depth learning that drives academic success and holistic growth. As one of the fastest-growing K–12 EdTech platforms, our mission is to empower over 10,000 learners through effective and enjoyable education.

Role Description

We are hiring for the role of Renewals Executive / Senior Renewals Executive (Individual Contributor) for the UK & US Market.

In this role, you will be directly responsible for managing customer relationships, driving subscription renewals, retaining accounts, and maximizing revenue through renewals and upsells. This is a full-time, on-site role based in Kolkata, where you will work closely with international parents/customers and internal teams to achieve business targets.

This is a pure Individual Contributor (IC) role — ideal for professionals who enjoy owning targets, closing conversations, and delivering measurable business impact.

Key Responsibilities

• Own end-to-end renewals and retention for UK & US customers
• Engage with parents/customers through calls, follow-ups, and relationship management
• Handle objections related to pricing, continuity, outcomes, and scheduling
• Drive upsells / cross-sells wherever relevant
• Ensure high customer satisfaction while achieving revenue targets
• Maintain strong follow-up discipline and pipeline management
• Must-Have Experience
• 1+ years of experience in Customer Success / Renewals / Inside Sales
• Experience in the EdTech industry (mandatory or strongly preferred)
• Prior exposure to handling international clients, preferably from the UK and US markets
• Strong skills in: Objection handling, Closing conversations (not just coordination), Relationship management
• Comfortable working in evening/night shifts.

Why Join Connect2Learn

• Work directly with the founding team and be part of key business decisions
• High-impact IC role — you own revenue, not just tasks
• Competitive salary + lucrative performance-driven incentives
• Rapidly growing international presence across the UK, US & Europe
• Performance-driven culture with real growth opportunities (not hierarchy)
• Fast-track career progression into Team Lead / Managerial roles for top performers