Location: Mumbai or Ahmedabad (Hybrid)
Travel: Frequent travel to Southeast Asia
Employment Type: Full-Time
Reports To: CEO
Industry: Software Development Zoho suite Implementation & Customization
About Us
We are a growing software development company specializing in the customization and implementation of the Zoho suite for businesses across industries. We work closely with clients to understand their operational challenges and design tailored technology solutions that drive efficiency, visibility, and growth.
We are looking for a dynamic, client-facing Project Manager / Business Analyst to join our team and play a critical role in delivering high-impact solutions.
Role Overview
This is a strategic, client-facing role that bridges business needs and technical execution. You will work directly with clients to understand their requirements, translate them into clear development tasks, and ensure projects are delivered on time and with high quality.
This is a new role with significant visibility, reporting directly to the CEO, and offers strong growth potential.
Key Responsibilities
- Engage directly with clients to understand, analyze, and document business requirements.
- Translate client requirements into structured, actionable tasks for the development team.
- Create and maintain comprehensive project documentation.
- Coordinate with developers to ensure timely and accurate implementation.
- Monitor project timelines, scope, and deliverables.
- Ensure quality control and alignment with agreed requirements.
- Proactively identify risks, gaps, and improvement opportunities.
- Maintain strong client communication throughout the project lifecycle.
- Support implementation of Zoho applications (CRM, Books, Creator, and other Zoho tools as applicable).
What Success Looks Like in This Role
- Projects delivered on time and within agreed scope.
- High client satisfaction and long-term relationship building.
- Clear, structured documentation that minimizes rework.
- Strong alignment between client expectations and delivered solutions.
- Smooth coordination between business stakeholders and development teams.
Qualifications & Experience
Required:
- Minimum 5 years of experience managing technology projects.
- Strong experience in client-facing roles within software delivery.
- Proven ability to manage multiple projects simultaneously.
- Excellent documentation and requirement-gathering skills.
- Strong understanding of SaaS-based solutions.
- Experience working with cross-functional technical teams.
- Willingness to travel frequently to Southeast Asia.
Preferred:
- Experience working with the Zoho suite (Zoho CRM, Zoho Books, Zoho Creator, etc.).
- Experience in software implementation or IT consulting environments.
- Understanding of APIs, integrations, and system workflows.
- Familiarity with Agile or structured project methodologies.
- PMP, Scrum, or relevant certifications are a plus.
Skills & Competencies
- Strong analytical and problem-solving ability.
- Excellent verbal and written communication skills.
- High attention to detail.
- Strong stakeholder management and negotiation skills.
- Ability to work independently with high ownership.
- Leadership mindset with accountability for outcomes.
- Cultural adaptability for international client engagement.
Why Join Us
- Direct exposure to leadership (reporting to CEO).
- International business exposure across Southeast Asia.
- Opportunity to build and shape delivery processes.
- High-impact role in a growing organization.
- Significant professional growth potential.
