Senior Coordinator

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious smart home experience that is seamless and beyond compare.

Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software architects merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards.

Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, Pune, and Delhi. Our strategy involves directly engaging with architects and interior designers and leveraging digital marketing to enhance our customer reach.

Discover more about our vision and offerings:

● Visit our website: www.keus.in

● Watch us on YouTube: KeusSmartHome

● Follow us on Instagram: @keussmarthome

Position Overview:

We are looking for an experienced manager having sound knowledge and understanding in customer account management, tracking and reporting of payments and dispatches of

home automation products and lights. Capable of handling multiple projects and teams to ensure the site progress. This role requires customer relationship management, team management and indecently handles all site related challenges and offering the best solutions.

Key Responsibilities:

● Project Management: Oversee and coordinate the material requirements and give projections to ensure projects are completed on time, and to the client's satisfaction.

● Team Supervision: Lead and manage a team of project coordinators and other support staff, providing guidance, training, and support to ensure high-quality work and adherence to company standards.

● Client Communication: Serve as the primary point of contact for clients during the installation process, addressing any concerns or questions and providing regular updates on payments and material dispatches.

● Documentation: Maintain accurate and detailed records of payments, material dispatches, including project plans, client communications, and post-installation reports.

Process Improvement: Continuously evaluate and improve installation processes and procedures to enhance efficiency, reduce costs, and improve overall client satisfaction.

SKILLS AND EXPERTISE

Key measures of success:

• Customer account management
• Project management
• Handling a team of coordinators
• Responsible for end-to-end customer journey
• Handling escalations about customer account statements
• Escalation on the issue identified and resolved in a structured manner to management

Key Competencies:

• Communication skills
• Ability and willingness to learn
• Customer service
• Initiative
• Adaptability
• Project Management

Qualifications:

● At least 6+ years of experience with a minimum of 2+ years of experience as Asst. Manager / Manager in the field of customer service as account management

● Cross-functional Collaboration: Liaise with other departments, such as sales, and stores, to communicate feedback and ensure a seamless customer journey.

● Handling a team of 8+ members

● Dealing with various internal and external stake holders

● Interpersonal effectiveness, takes ownership, relationship skills, team management

Keus Culture:

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration, ownership, and a commitment to leading the smart home revolution.

What Keus offers:

· The opportunity to be at the forefront of the home automation industry, working with high-end clientele.

· A dynamic and supportive work environment that values innovation and creativity.

· Competitive salary, commission structure, and benefits.

· Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer; We celebrate diversity and are committed to creating an inclusive environment for all employees.