Senior Business Analyst

The Role:

We are looking for a sharp, detail-driven Senior Business Analyst to anchor the requirements, configuration logic, and delivery rigor behind our Health Plan Benefit Management System — a critical platform that powers how health plans define, configure, and deliver benefit information across products and channels.

You will live in the details — benefit rules, data models, schema changes, interface contracts, mapping documents — while keeping a clear line of sight to what each change means for our clients, our delivery timelines, and our product roadmap. You will be the bridge between Product, Engineering, QA, and our business clients, turning ambiguity into precise, buildable, testable requirements that the team can execute against with confidence.

Requirements :

• 4-7 years of business analysis experience, with at least 2 years in a B2B software or data product environment
• Demonstrated experience authoring high-quality requirements artifacts: BRDs, FRDs, user stories with acceptance criteria, data dictionaries, and field-level mapping documents
• Hands-on experience with data models, schemas, APIs, and system integrations — able to read and reason about JSON, XML, and relational data structures
• Experience leading requirements workshops and User Acceptance Testing with external business clients or enterprise customers
• Working knowledge of SQL, sufficient to query data, validate behavior, and investigate defects independently
• Strong documentation and communication skills — you write clearly and structure your thinking well

What You Will Own

• Gather & analyze healthcare benefit requirements
• Convert requirements into user stories, specs & acceptance criteria
• Create data dictionaries, schema, mappings & interface docs
• Conduct stakeholder meetings, workshops & walkthroughs
• Lead UAT, defect triage & release sign-off
• Ensure clear, unambiguous documentation & accountability

What We Are Looking For

Technical

• Understanding of data models, APIs, integrations
• Ability to read JSON/XML & work with schema/design concepts

Functional / Behavioural

• Strong attention to detail + big-picture thinking
• Experience in fast-paced / evolving environments
• Excellent communication & stakeholder management
• Ability to simplify complex technical concepts

Preferred Qualifications:

• Exposure to US healthcare — health plans, benefits administration, EDI, HIPAA, or related domains
• Familiarity with benefit configuration systems, plan setup workflows, or member/provider data platforms
• Experience with Agile/Scrum delivery and tools like Azure DevOps, Jira, ServiceNow, or Confluence