Senior Administrator - Backup & Recovery (BR3)

Role Responsibilities:

1. Administer backup systems, perform proactive monitoring, and investigate backup-related issues.
2. Resolve backup-related issues using troubleshooting techniques and update tickets with resolution steps.
3. Escalate unresolved issues to L3 SME and coordinate with third-party vendors.
4. Ensure process compliance by maintaining detailed ticket updates and managing SLAs.

Job Requirements:

1. Experience in backup administration and identifying backup locations (tape, media, disk).
2. Knowledge of storage containers and container technologies.
3. Strong troubleshooting and investigation skills.
4. Familiarity with ticketing systems and vendor coordination.