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Service and Repair:
Conduct on-site service, repair, and installation of products and IT solutions.
Perform repair and testing as per maintenance contracts.
Diagnose system failures and implement the most cost-effective solutions.
Customer Support:
Respond to customer support calls within the assigned territory promptly.
Address and resolve customer issues effectively, ensuring high levels of customer satisfaction.
Develop and maintain positive relationships with customers.
Technical Support:
Escalate complex issues to higher-level technical support or quality reporting systems.
Provide detailed reports and documentation for issues escalated.
Calibration and Repair:
For those assigned to in-house calibration or repair, perform these tasks at established company repair sites or service centers.
Qualifications:
Education: Diploma / Bachelor s degree in Engineering or a related field.
Experience: 12+ years of experience in a similar role.
Skills :
Strong troubleshooting and diagnostic skills.
Excellent customer service and communication skills.
Ability to work independently and manage time effectively.
Knowledge of IT solutions and products.
Trusted Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions.
Job ID: 121236893
