Senior Account Manager

We are looking for a highly motivated and strategic Senior Account Manager to manage and grow enterprise client portfolios. The role focuses on customer success, account growth, delivery governance, commercial ownership, and serving as a trusted technology advisor. As an AI-first organisation, the candidate is expected to leverage AI tools to improve productivity and identify AI-led opportunities for clients.

Key Responsibilities –

● Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.

● Build trusted relationships with business stakeholders and executive sponsors, understand their business priorities, and recommend technology, AI, cloud, and digital transformation solutions.

● Develop and execute account growth strategies, conduct Quarterly Business Reviews (QBRs), and identify opportunities for referrals, renewals, upselling,cross-selling, and new engagements.

● Own commercial activities including proposals, estimations, Statements of Work (SOWs), Change Requests (CRs), contract discussions, invoicing coordination, payment follow-ups, and renewals.

● Partner with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful project execution, proactively manage risks, resolve escalations, and maintain high customer satisfaction.

● Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts, while providing regular business updates to leadership.

● Leverage AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve productivity across research, proposal development, account planning, reporting, and meeting documentation.

● Identify opportunities where AI, automation, and emerging technologies can create measurable business value for clients, working closely with internal solution and AI teams.

● Mentor junior Account Managers, contribute to process improvements, and develop customer success stories, case studies, and executive presentations.

Required Skills

● Strategic Account Management

● Enterprise Client Management

● Customer Success

● Revenue Growth

● Commercial & Contract Management

● Proposal & Estimation Management

● SDLC & Agile Understanding

● Business Acumen

● Stakeholder Management

● Negotiation & Presentation Skills

● Advanced Excel, PowerPoint, CRM tools, Jira, Confluence, Notion, Slack

● AI productivity tools (ChatGPT, Claude, Gemini, Copilot)

Qulaification

● Bachelor's degree in Engineering, Computer Science, Business, or related

field.

● MBA preferred.

● 5–8 years of Account Management / Customer Success experience in IT

Services, Digital Engineering, or Consulting.