Job Responsibilities:
- Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development
- Oversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance
- Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions
- Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management
- Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks
- Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations
- Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations
- Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution
- Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations
- Generate regular reports on system performance, incident management, and operational metrics for management review
- Willing to work in 24/7 operations and project support activities
Required Education:
Preferred Education:
Required Technical and Professional Expertise:
- Proven experience in CyberArk operations and support, with a minimum of 4+ years of hands-on experience
- Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE)
- Strong knowledge of privileged access management concepts and CyberArk technologies
- Experience in organizations to control, monitor, and secure privileged access across their IT infrastructure
- Good exposure in endpoint
- Analytics capabilities to identify unusual or suspicious activities related to privileged access
