Summary:
We are seeking an experienced Salesforce Developer with strong expertise in Sales Cloud, Service Cloud (all service processes including Omni-Channel, Case Management, Entitlements, Milestones, Knowledge, CTI/Telephony) and Experience Cloud. The ideal candidate should have solid hands-on coding experience in Apex, LWC, and Aura, along with strong communication and team-mentoring capabilities.
Key Responsibilities:
- Design and implement scalable Salesforce solutions across Sales Cloud, Service Cloud (including Omni-Channel, Case Lifecycle, Workflows, Entitlements, Milestones, Service Console, Knowledge), and Experience Cloud.
- Develop high-quality Apex classes, triggers, batch jobs, schedulers, and integrations.
- Build responsive UI components using LWC and Aura Components.
- Implement and configure Service Cloud features such as Omni-Channel routing, Case Assignment, Email-to-Case, Web-to-Case, Service Console setup, Knowledge setup, and SLAs.
- Work closely with functional teams to gather and convert requirements into technical designs.
- Perform code reviews, follow Salesforce best practices, and mentor junior developers.
- Support deployment tools.
- Communicate clearly with business stakeholders, product owners, and leadership.
Required Skills & Experience:
- Total of 9-14 Years of experience in IT
- Minimum 6+ years of hands-on coding experience in Apex, LWC, Aura, SOQL, Batch/Scheduled Apex.
- Strong expertise in Service Cloud (including all service processes: Omni-Channel, Case Management, Entitlements, Milestones, Knowledge Management, CTI integrations, Service Console).
- Good working knowledge of Sales Cloud and Experience Cloud.
- Strong understanding of profiles, permission sets, security models, sharing rules, and Salesforce configuration.
- Hands-on experience with deployment tools (Change Sets, Copado, Gearset, DevOps).
- Ability to mentor developers and coordinate within a team.
- Excellent communication skills for cross-functional collaboration.
- Experience with integration patterns (REST/SOAP, Platform Events).
- Expertise in Salesforce Flows and declarative automation.
- Relevant Salesforce certifications (Admin, PD1,PD2 Service Cloud) are a plus.
If you feel you have the necessary skill sets and are passionate about the job, please send your profile to [Confidential Information]
