Sales Team Leader

We are seeking a dynamic and results-driven Sales Team Leader with prior experience in an International BPO Sales process. The ideal candidate will be responsible for leading a team of sales agents, driving performance, and ensuring achievement of business targets in a fast-paced environment.

Key Responsibilities:

• Lead and manage a team of sales representatives in an international voice process
• Monitor team performance on KPIs like sales targets, conversion rates, quality scores, etc.
• Motivate and coach team members to improve productivity and meet goals
• Handle escalations and provide quick, effective resolutions
• Conduct regular team huddles, performance reviews, and feedback sessions
• Ensure compliance with organizational policies and client requirements
• Collaborate with training and quality teams to upskill team members
• Prepare and present performance reports to management

Requirements:

• Proven experience in a Team Leader role within an International BPO (sales process is mandatory)
• Strong people management and team handling skills
• Excellent communication and interpersonal skills
• Ability to work in a high-pressure, target-driven environment
• Flexible to work in rotational shifts (24*7)
• Graduation is a must

Perks and Benefits:

• Both side cab facility
• Opportunity to work with a global brand
• Annual Bonus and career growth.
• Medical insurance for Self and family.