Sales Team Lead

Globiva

Gurugram

2-7 Years

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Posted 7 days ago
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Job Description

The Sales Team Lead will manage and guide a team of sales advisors, monitor performance metrics, conduct quality audits, and implement strategies to improve productivity and customer satisfaction. The role involves team coaching, reporting, and close collaboration with operations and clients.

Roles and Responsibilities

Effectively manage and lead a sales team, ensuring high performance and achievement of targets
Monitor key metrics including AHT, attrition, shrinkage, YTD/MTD performance
Conduct weekly quality audits of customer interactions and provide timely feedback
Analyze team data, identify trends, and create actionable plans for coaching and development
Track team performance and attrition, providing regular updates to the Operations Manager
Initiate CAP/DAP (Corrective/Development Action Plans) as required
Prepare development plans for team members and monitor their implementation
Handle team queries and interact with clients as needed for delivery
Prepare reports, incentive sheets, and identify process gaps to suggest solutions
Communicate effectively with all levels of stakeholders, ensuring strong customer service standards

Work Schedule

6-day working week

Preferred Qualifications & Skills

2-7 years of relevant experience in sales operations or team leadership
Strong knowledge of operations processes and supporting tools
Experience in monitoring team performance, coaching, and conducting audits
Excellent verbal and written communication skills
Strong analytical skills and ability to identify trends and implement improvements
Customer-focused with the ability to handle escalations professionally

More Info

Job Type:

Permanent Job

Industry:

Outsourcing

Role:

Supervisor /Team Lead

Function:

Sales - Corporate

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Globiva

Globiva is India’s most promising & fastest growing Business Process Management (BPM) company. We are focused on delivering awesome customer experiences for our clients. We commenced operations in early 2018 and since then, have grown to 5000+ employees servicing 40+ customers from 4 delivery centers in Gurgaon , Bangalore & Kolkata. All of this is an outcome of the fundamentals on which this company was built - Employee First, Value Delivery & Customer Focus. These guiding principles allow us to continue being flexible, agile and quick to respond to clients’ shifting needs. Our solutions include: Customer Interaction: Whether clients are looking for service, sales support or retention, our experienced support experts provide them with consistently robust services that delivers some of the highest CSAT and NPS scores in the industry. We hire and manage experienced staff to keep clients focused on scaling and expanding their business while we manage what goes on in the contact center. Content Curation: Globiva has deep knowledge and experience in curating and moderating content specifically for ecommerce and online tech organizations. We make sure that the tone and quality of content meets the brand’s standards & guidelines. Finance & Accounting: Globiva brings in a unique amalgamation of Finance & Accounts (F&A) BPO services delivery capability and ability to drive in optimal automation across complete F&A value chain. We offer comprehensive support ranging from transactional processes to advanced areas such as FP&A. We have partnerships to address typical F&A challenges with bolt-on tools and Robotics Process Automation (RPA).

Job ID: 137758341

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