Sales Manager

Company Description

Reaviva Holistic Health is committed to enhancing the well-being of its clients through a holistic approach that blends innovative treatments, personalized care, and integrative wellness practices. Our mission is to harmonize the mind, body, and soul, providing a rejuvenating sanctuary where individuals can experience science-backed treatments and cutting-edge holistic technologies. Located in Mumbai, Reaviva offers a transformative experience designed to promote vitality and a balanced, radiant lifestyle. We are dedicated to supporting each client's unique journey to optimal health and wellness.

The Role

We are looking for a relentless, results-driven Senior Sales Manager who can build and lead a high-performance hunter team, coach outbound rigour, and close in equal measure. In this role, you will own Reaviva's full lead-to-close funnel, lead and coach the client acquisition team, and take end-to-end ownership of the customer management system. This is a player-coach role inside a fast-growing startup: you will carry an individual revenue target, ensure the collective monthly target is delivered, and solve the operational problems, bottlenecks, and resource gaps that come with scaling a young, premium brand.

Key Responsibilities

•    Own delivery of the individual monthly revenue target and ensure the collective sales team target is achieved every month

•    Lead, coach, and hold the client acquisition team accountable through daily huddles, weekly check-ins, and pipeline reviews

•    Coach call quality, dial discipline, outbound rigour, objection handling, and consultative selling craft across the team

•    Set and enforce daily dial volume, connect rate, qualification, and consult booking benchmarks for the team

•    Run weekly call reviews; listen to recorded calls and provide tactical coaching on hooks, objection handling, and booking attempts

•    Own the front of the funnel end-to-end: outreach, connection, qualification, consult booking, and show-up; ensure clean handover to the clinical team for the consult itself

•    Take end-to-end ownership of the customer management system, including configuration, lead routing, stage discipline, dashboards, and response time enforcement

•    Design and refine outreach scripts, qualification frameworks, and objection-handling playbooks for the team

•    Build and execute monthly reactivation campaigns to drive dormant clients back into the consult funnel

•    Identify and unblock operational bottlenecks across lead flow and consult booking; build process where it does not yet exist

•    Submit weekly funnel reports to leadership with diagnosis on leakage points and corrective actions

•    Align with the marketing, operations, and clinical teams on lead quality, capacity, and consult handover

•    Take ownership beyond the strict scope of the role wherever the business needs it

•    Deliver against monthly performance targets covering revenue, team dial volume, connect rate, lead qualification, consult bookings, show-up rate, database reactivation, and overall customer management discipline

Requirements

•    5 to 8 years of sales experience, with at least 2 years in a sales leadership or team-lead capacity managing high-volume outbound or inbound sales teams

•    Relentless, tenacious, and deeply commercially driven; thrives on the phones and on building teams that do the same

•    Exceptional verbal fluency in English and Hindi; communicates with polish, warmth, conviction, and persuasion

•    Naturally persuasive and consultative; can hold a room, defuse objections, and close in real time without losing premium register

•    Strong problem-solving mindset; finds a way when briefs shift, resources are tight, or process does not yet exist

•    Proven track record of revenue target achievement and team performance management, ideally in a phone-led or hunter sales environment

•    Hands-on experience owning a customer management system (Zoho preferred), including configuration, dashboards, and automation

•    Strong commercial acumen with the ability to read funnel data, identify leakage, and design interventions

•    Hands-on, operationally adept leader who thrives in a fast-paced startup environment

•    Disciplined operator: comfortable in a structured, target-led, weekly reporting environment

Preferred Background

• Candidates with sales leadership experience in luxury services, premium wellness, aesthetics, luxury real estate, premium hospitality, banking and financial services, offshore sales call-centres, or premium retail are strongly encouraged to apply. Prior exposure to HNI clientele and a track record of building or leading high-volume outbound or inbound sales teams will be considered a strong advantage.