Key Responsibilities:
Operational Strategy & Execution
- Design and implement business operations to support scalable, efficient, and high-quality delivery of jewellery products to B2B clients.
- Translate the company's strategic vision into actionable operational plans and KPIs.
Manufacturing & Production Oversight
- Oversee jewellery production processes to ensure timely delivery, quality control, and cost-effectiveness.
- Manage vendor partnerships, outsourcing units, and in-house manufacturing teams.
Supply Chain & Procurement
- Optimize the sourcing of raw materials (precious metals, gemstones, packaging).
- Build strong supplier networks with a focus on sustainability, ethical sourcing, and reliability.
- Ensure robust inventory management and on-time fulfilment to wholesale clients.
Client Operations & B2B Fulfillment
- Work closely with the sales team to ensure smooth onboarding, order processing, and delivery for wholesale clients.
- Ensure client satisfaction by meeting product specifications, timelines, and service level agreements (SLAs).
Sales Collaboration & Revenue Enablement
- Collaborate closely with the Sales leadership to align operational capabilities with both domestic and international sales strategies and revenue targets.
- Support sales teams by ensuring operational readiness for client acquisition, pricing, proposals, and fulfilment across diverse global markets.
- Enable business growth by aligning supply chain, production capacity, and delivery timelines to meet the demands of domestic and export B2B clients.
Logistics & Distribution
- Manage domestic and international logistics, including customs, documentation, and freight optimization.
Process Improvement & Technology
- Implement ERP systems, manufacturing software, and automation tools to streamline operations and improve data visibility.
- Continuously identify inefficiencies and lead operational improvement projects.
Compliance & Risk Management
- Ensure adherence to regulatory standards related to exports, trade, hallmarking, ethical sourcing, and workplace safety.
- Mitigate risks in production, logistics, and supply chain through proactive planning and systems.
Team Leadership
- Lead and mentor cross-functional operational teams across production, QC, logistics, and procurement.
- Build a culture of accountability, efficiency, and continuous improvement.
Qualifications & Experience:
- 15-20 years of operational leadership experience in a B2B setting, preferably in the jewellery, fashion, or manufacturing industry.
- Strong understanding of the end-to-end jewellery production and distribution process.
- Proven track record in scaling operations, managing large teams, and optimizing supply chains.
- Experience with ERP implementation and operations automation.
- Bachelor's degree in Operations, Engineering, Business Administration, or related field; MBA preferred.
