Company Description Catch Your Happiness is a travel-led lifestyle organization dedicated to seniors and families, offering joyful holidays, meaningful entertainment, and a comprehensive circle of care services. The company provides elder-centric support such as 24×7 doctor access, emergency medical travel assistance, medicine services, health monitoring during trips, and post-trip wellness check-ins to ensure safety and comfort. In addition to care, Catch Your Happiness curates group tours, entertainment events, and community experiences tailored to older adults, supported by trusted travel services and relationship management. By integrating Travel, Entertainment, and Care, the organization aims to make every holiday safe, memorable, and worry-free. Its mission is to help elders and families confidently celebrate life and Catch Their Happiness through personalized, reliable services.
Role Description This is a full-time, on-site Sales and Marketing Specialist role based in South Delhi. The specialist will identify and nurture leads, conduct sales calls and in-person meetings with prospective customers, and present the company's travel, entertainment, and care offerings in a clear and empathetic manner. They will support end-to-end sales cycles, from inquiry handling and needs assessment to proposal creation, follow-ups, and closing. On the marketing side, the role includes executing campaigns (online and offline), coordinating with creative teams, managing basic social media and promotional activities, and supporting events or community programs targeting seniors and families. Daily tasks also involve maintaining accurate CRM records, preparing sales and performance reports, collaborating with operations and customer care teams for seamless service delivery, and providing feedback from the field to improve products and customer experience.
Qualifications
- Strong Communication and Customer Service skills to engage empathetically with seniors, families, and partners, and to handle inquiries with clarity and patience.
- Proven Sales and Sales Management capabilities, including lead generation, pipeline management, target achievement, and basic reporting.
- Experience in Training or the ability to train team members and partners on product offerings, processes, and customer interaction standards.
- Prior experience in travel, hospitality, healthcare, or elder-care services is highly beneficial.
- Ability to work on-site in South Delhi, manage field visits or events, and adapt to a dynamic, customer-facing environment.
- Bachelor's degree in Business, Marketing, Hospitality, or a related field, or equivalent practical experience.
- Comfort using CRM tools, spreadsheets, and basic digital marketing or social media platforms.
- High level of integrity, cultural sensitivity, and a genuine interest in serving older adults and their families.
