Relationship Manager

JOB OVERVIEW: The Relationship Manager (RM) will act as a single point of contact for

assigned customers on behalf of the Developer. The role focuses on payment coordination,

customer communication, issue resolution, and post-sales support throughout the project

lifecycle.

KEY RESPONSIBILITIES:

Track and manage customer-wise payment plans shared by the Developer

Send payment reminders at least 7 days before due dates

Coordinate with customers to ensure timely payment collections

Address customer queries related to payments, construction progress, and the project

timelines

Handle and resolve customer complaints and negative feedback within defined timelines

Assist customers with documentation required for flat/commercial unit registration

Maintain ongoing customer engagement, including birthday wishes and milestone

communications

Ensure all customer communication is done using official SIM cards and the company-

provided mobile devices

SKILL REQUIRED & QUALIFICATION:

Strong verbal and written communication skills

Good customer-handling and follow-up abilities

Basic computer knowledge (MS Excel, email, CRM tools)

Ability to manage multiple customers efficiently

Graduate preferred (any stream)

PREFERRED EXPERIENCE:

Experience in Customer Relationship Management, Post-Sales, or Collections

Experience in the Real Estate / Developer / Construction industry will be an added

advantage

Prior experience in handling a large customer base is preferred

Freshers with good communication skills are also welcome to apply