Relationship Manager - Private Banking Group

Objective:

To drive business development in line with the bank's objectives and ensure high-quality customer service through wealth management practices.

Job Responsibilities

Business Development & Target Achievement

• Achieve individual PBG targets across TPP (40%) – measured against absolute target slabs (₹55L, ₹75L, ₹1Cr).
• Meet banking income targets (10%) with a focus on base penetration and product relevance.
• Ensure customer-level profitability (10%) – Minimum ₹1,00,000 from 75% of the self-base (individual for RM, team for Sr. RM).
• Achieve AUM growth objectives (10%) – Minimum 10% YoY growth in self or team base.
• Fulfill client sign-on objectives (10%) – Including new-to-bank and conversion of existing clients to PBG services.

Customer Relationship Management (10%)

• Ensure quality customer interactions are recorded in CRM as per desk policy.
• Adhere to Client Contact Management and Personal Meeting policies, updating CRM within timelines.

Client Solutions & Product Mix (10%)

• Deliver benchmarked product solutions based on customer needs.
• Gather customer feedback to refine and enhance wealth solutions.

Other Competency Areas

• Functional/Industry Knowledge: Stay updated with current financial market trends and product knowledge.
• Developing People & Relationships: Lead by example, guide team members, and foster strong professional relationships.
• Research Excellence: Maintain strong knowledge in equities and wealth-related areas.
• Result & Process Orientation: Maintain high standards of performance and process adherence.
• Strategic Planning: Set clear, actionable goals aligned with broader business objectives and track execution.

Educational Qualifications

• Graduation / Post-Graduation in Marketing / Finance

Key Skills

• Wealth Management
• Customer Relationship Management
• Target-driven Sales Execution
• Financial & Investment Advisory
• Product Knowledge – TPP, AUM, Banking Products
• CRM & MIS Reporting
• Strategic Planning and Execution

Certifications:

• AMFI Certification
• NCFM Certification (Optional)
• CAIIB
• IRDA
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Relationship Management and Negotiation Skills
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry

Experience Required (examples listed below)

• Minimum experience in years 2 yr
• Wealth Management experience preferred, Insurance experience , retail relationship management profile