Relationship Manager

What You'll Champion

• Own end-to-end customer relationships across calls, chats, and follow-ups
• Build trust with users by understanding their needs and guiding them on relevant services (pujas, chadhava, products, etc.)
• Drive repeat engagement and revenue through proactive follow-ups and personalized recommendations
• Ensure a high-quality customer experience across every interaction
• Handle customer concerns with empathy while ensuring timely resolution
• Collaborate with internal teams to deliver seamless service fulfillment
• Maintain detailed records of customer interactions, preferences, and lifecycle stage
• Identify high-intent users and convert them into long-term customers
• Spot patterns in user behavior and proactively suggest improvements to enhance experience and conversions

What is needed for this role

• Strong communication skills in Hindi and English
• 1–4 years of experience in sales, relationship management, customer success, or similar roles
• Background in telesales, B2C sales, hospitality, or service industry is preferred
• Ability to build rapport and influence customers through conversations
• High empathy with a strong customer-first mindset
• Comfortable handling objections and driving conversions
• Strong ownership and accountability for both experience and revenue metrics
• Ability to thrive in a fast-paced, target-driven environment
• Basic knowledge of Excel/Google Sheets is a plus