Role & responsibilities
To lead and manage channel sales operations across the West Region ensuring Electric Small Commercial Vehicle sales volume, revenue growth and customer satisfaction. The role is responsible for leading a team of Sales Managers to achieve business goals, strengthen the dealer ecosystem, and ensure operational excellence in alignment with TIVOLT strategic priorities.
Key Responsibilities
1. Sales Delivery, Market Share Growth & Customer Satisfaction
- Achieve regional sales volume, revenue, and profitability targets through effective Sales Managers and dealer management.
- Drive customer satisfaction through consistent retail experience and strong dealer support.
- Develop and execute business plans for the West Region aligned with overall company goals.
- Identify regional growth opportunities and implement market-specific strategies.
2. Channel Management & Team Leadership
- Lead, guide, and develop a team of Sales Managers to deliver business performance and improve field execution.
- Build and maintain strong relationships with dealers to strengthen TIVOLTs presence across southern markets.
- Ensure consistent dealer performance, profitability, and adherence to commercial policies.
- Drive regional marketing, retail activation, and dealer engagement initiatives in collaboration with central teams.
- Ensure high levels of dealer capability, motivation, and commitment to TIVOLTs brand promise.
3. Process & Governance
- Ensure effective implementation and utilization of DMS, CRM, and reporting systems by Sales Managers and dealers.
- Establish robust governance mechanisms daily, weekly, and monthly for performance tracking and reviews.
- Ensure compliance with sales processes, commercial norms, and retail standards.
- Monitor inventory management, sales funnel, lead conversions, and retail throughput.
4. Market Intelligence & Capability Building
- Conduct competitor benchmarking and generate actionable insights for strategic planning.
- Identify and pursue EV ecosystem opportunities to drive new business growth.
- Build capability through regular training and performance development of sales team members and dealer sales teams.
- Foster a performance-driven culture across the regional sales network.
Preferred candidate profile
- Experience: 15+ years in dealer/channel sales, preferably in the CVautomotive, EV sector OR Construction equipment.
- Leadership Background: Proven track record in leading regional sales teams and managing dealer networks.
- Attributes: Strategic thinker, result-oriented, self-driven, and customer-focused leader.
Travel: Willingness to travel extensively across the West Region.
