Key Responsibilities:
Business Development:
- Direct and execute the regional business development strategy, emphasizing both new client acquisition and expansion of existing accounts.
- Identify strategic business opportunities and partnerships to enhance the companys regional market footprint.
- Formulate and implement strategies to maximize sales, revenue, and market share within the designated region.
Customer Success:
- Ensure optimal customer satisfaction by collaborating with the Customer Success team to provide comprehensive support and promote product adoption.
- Monitor and improve customer retention metrics through proactive engagement and the delivery of effective solutions.
- Address escalated customer issues and concerns to foster enduring client relationships and loyalty.
Pre-Sales & Rollout Management:
- Supervise the pre-sales team in developing tailored solutions for prospective and current clients, ensuring alignment with specific requirements.
- Coordinate with Cluster Heads to facilitate seamless project rollouts, guaranteeing punctual and effective service delivery.
- Partner with sales and product teams to ensure accurate positioning and proposal delivery to clients.
Team Leadership & Management:
- Guide, motivate, and manage diverse teams across the region, including sales, customer success, pre-sales, and rollout teams.
- Collaborate closely with Cluster Heads to drive performance and achieve regional objectives.
- Cultivate a culture of high achievement, collaboration, and continuous enhancement.
