Regional Head - West

Key Responsibilities:

Business Development:

Direct and execute the regional business development strategy, emphasizing both new client acquisition and expansion of existing accounts.

Identify strategic business opportunities and partnerships to enhance the companys regional market footprint.

Formulate and implement strategies to maximize sales, revenue, and market share within the designated region.

Customer Success:

Ensure optimal customer satisfaction by collaborating with the Customer Success team to provide comprehensive support and promote product adoption.

Monitor and improve customer retention metrics through proactive engagement and the delivery of effective solutions.

Address escalated customer issues and concerns to foster enduring client relationships and loyalty.

Pre-Sales & Rollout Management:

Supervise the pre-sales team in developing tailored solutions for prospective and current clients, ensuring alignment with specific requirements.

Coordinate with Cluster Heads to facilitate seamless project rollouts, guaranteeing punctual and effective service delivery.

Partner with sales and product teams to ensure accurate positioning and proposal delivery to clients.

Team Leadership & Management:

Guide, motivate, and manage diverse teams across the region, including sales, customer success, pre-sales, and rollout teams.

Collaborate closely with Cluster Heads to drive performance and achieve regional objectives.

Cultivate a culture of high achievement, collaboration, and continuous enhancement.