Regional Business Head

Key Responsibilities:

A. Business & Operational Strategy

• Plan, direct, and monitor all regional activities in alignment with company objectives and policies.
• Develop and implement strategies for revenue growth, market competitiveness, and operational excellence.
• Own the growth and profitability of the region's retail operations and ensure service delivery in onsite centres.
• Establish functional controls for operating efficiency and monitor regional performance metrics.

B. Revenue & Service Delivery Management

• Manage revenue and service delivery for all business lines within the NCR region.
• Initiate and develop new B2B business opportunities (onsite and large underwriting deals).
• Develop programs and strategies to achieve internal and external goals, including service quality, parent experience, staff productivity, process excellence, and asset optimization.

C. Stakeholder & Brand Management

• Build and maintain strong external industry relationships to strengthen KLAY's brand presence.
• Represent the company in industry forums, events, and networking opportunities.

D. People Leadership

• Own people care and development responsibilities for the region.
• Set team objectives, monitor effectiveness, and ensure accountability.
• Forecast and manage operating budgets, establish review schedules, and enforce procedures for business continuity, health, and safety compliance.

Qualifications & Experience:

• Graduate + MBA.
• 15+ years of total work experience, including at least 5 years leading a regional business with independent P&L responsibility.
• Preferably from retail or service industries; experience managing dispersed operations is highly desirable.
• Strong understanding of service delivery operations, particularly in care or customer-focused sectors.

Personal Attributes:

• Leadership qualities with a people-first mindset (1:1 and 1:many).
• Service & solution-oriented approach.
• Self-driven, ethical, and committed to high personal and professional standards.
• Champion of workplace diversity.
• Excellent communication and interpersonal skills.