Job Title: Delivery Manager IT Staffing (C2H)
Location: Gurugram
Experience: 812 Years
Employment Type: Full-Time
Role Summary:
We are looking for an experienced Delivery Manager to lead and manage end-to-end delivery for IT Contract-to-Hire (C2H) staffing mandates. The role involves managing client relationships, driving team performance, ensuring timely closures, and maintaining strong delivery metrics across multiple accounts.
Key Responsibilities:
- Lead the delivery function for IT C2H staffing across key client accounts.
- Manage and mentor a team of recruiters, team leads, and account coordinators.
- Drive fulfillment of open positions within defined TAT and quality benchmarks.
- Work closely with clients to understand requirements, priorities, and workforce planning.
- Ensure consistent pipeline generation for niche and bulk IT skill requirements.
- Monitor daily/weekly delivery metrics such as submissions, closures, and joining ratios.
- Ensure adherence to SLAs, compliance, and documentation for contract hiring.
- Partner with sales/account managers to support business growth and client retention.
- Conduct regular team reviews, performance tracking, and process improvements.
- Handle escalations, stakeholder communication, and client governance calls.
Required Skills & Qualifications:
- 8+ years of experience in IT staffing, with strong exposure to C2H hiring.
- Proven experience managing delivery teams and handling large client accounts.
- Strong understanding of IT skill sets, market trends, and sourcing strategies.
- Experience in managing bulk and niche technology hiring.
- Strong stakeholder management and client engagement skills.
- Ability to work in a target-driven and fast-paced environment.
- Excellent communication, leadership, and problem-solving skills.
Preferred Skills:
- Experience working with enterprise clients or system integrators.
- Knowledge of ATS, MIS reporting, and delivery dashboards.
- Exposure to multi-location delivery management.
Key Performance Indicators (KPIs):
- Closure rate and submission quality
- Turnaround time (TAT) adherence
- Client satisfaction and retention
- Team productivity and performance
- Offer-to-join ratio improvement
