Has handled production support projects with a strong focus support SLAs.
Has been part of product implementation which requires understanding client requirements, performing fit-gap analysis and executing the project successfully by a combination of configuration of base features, customization and new development
Has been part of core teams that have implemented projects in the any of the following domains – Business Process Management, Finance & Accounting, ITIL framework, Customer Service Management.
Skills and areas of Responsibilities :
- Proposals – Participate / lead the proposal preparation, design the solution keeping organizational imperatives, prepare & review the estimations, capture the inputs from stakeholders.
- Contracting & Agreement – Provide inputs on the delivery aspects in the contract IN ORDER TO limit financial risk to the company.
- Project Scoping – To facilitate requirement gathering interviews, conduct workshops, issue clarifications, review documentation, ensure traceability, sign off by all the stakeholders and own the change management to scope IN ORDER TO define the project requirements (both functional & nonfunctional).
- Estimation
- Lead the estimation activities considering org / unit Q&P goals, review the estimates and communicate to all the stakeholders IN ORDER TO plan for required budget and resources to successfully execute the project.
- Resource Planning
- Prepare resource plan including people, space, infrastructure and liaison with required groups IN ORDER TO fulfill the project resource requirements.
- Scheduling
- Prepare a detailed project schedule, baseline the same, manage any changes IN ORDER TO ensure on time delivery of the project.
- Quality Planning
- Identify the quality goals & processes with help from SQA, comply with internal quality mandate, plan for training the team, and prepare a comprehensive quality plan IN ORDER TO ensure high quality delivery.
- Risk Planning
- Create a Risk Management Plan clearly identifying the risks and mitigation plan and base line the same with all stake holders IN ORDER TO minimize any adverse impact to the project.
- Project Plan Review
- Facilitate group review of the project plan and close all outstanding issues IN ORDER TO ensure that project plan covers all aspects of the project.
