Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience with supply chain operations management in the consumer electronics industry.
Experience with returns and repair operations management.
Experience in designing, launching, managing, and scaling operations while meeting operational schedules, budgets, and KPI's.
Experience in program management and driving cross-functional initiatives.
Preferred qualifications:
5 years of experience managing cross-functional or cross-team projects.
Ability to identify and resolve issues efficiently with analytical and problem-solving skills.
Excellent written and verbal communication skills to interact effectively with vendors, executives and internal stakeholders.
Ability to communicate fluently in English as it involves 25% of domestic travel.
Responsibilities
Help drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
Improve the customer experience for product returns and repairs, ensuring efficient and timely service.
Manage relationships with local service vendors, including agreements negotiations, performance management, and the launch of new operational and systems capabilities.
Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
Collaborate with regional and global teams to develop programs that enhance the customer support experience.
