Program Manager

If you're someone who enjoys taking ownership, thrives on bringing structure to complexity, and finds meaning in creating impactful learning experiences — this role is built for you.

As a Program Manager - Learning Experience, you won't just manage operations. you will own the learner journey end-to-end — shaping how individuals experience, engage with, and ultimately succeed in the program. This is a role for someone who likes to see things through, solve problems in real time, and continuously raise the bar on quality and outcomes.

What You'll Do

• Own a cohort like it's your own: From onboarding to completion, you will be the driving force behind a seamless learner journey.
• Create engaging learning experiences: Ensure high attendance, active participation, and a strong sense of community within your cohort.
• Be the go-to problem solver: Handle queries and escalations with clarity, speed, and empathy.
• Drive operational excellence: Manage schedules, coordinate across teams, and ensure every session runs smoothly.
• Use data to improve outcomes: Track engagement, completion rates, and NPS — and turn insights into action.
• Collaborate and influence: Work closely with cross-functional teams to deliver a consistently high-quality experience.

What We're Looking For

• Strong proficiency in Excel and comfort working with data and dashboards
• Analytical mindset with the ability to translate data into actionable insights
• High ownership and execution discipline; ability to take initiatives and drive outcomes independently
• Structured, detail-oriented approach to managing processes and workflows
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and stakeholder management skills
• Experience in program management, operations, or learner/customer experience roles is a plus
• 0–3 years of experience — this role is well-suited for fresh graduates or early-career professionals looking to build strong foundations in program management, operations, and learner experience

Why This Role at Kapable

This is a role where your work will be visible, meaningful, and directly tied to real outcomes. Every cohort you manage represents professionals who are investing in their growth — and you play a key role in making that transformation happen.

You'll build strong capabilities in execution, problem-solving, and data-driven decision-making while working in a fast-paced, high-ownership environment. The challenges are real, but so is the learning.

If you're someone who wants to  see the tangible impact of your work and grow with the company — this role will give you exactly that.