Product Sustenance Engineer- FAMS

Key Responsibilities:

• Provide operational support for IAM solutions including Single Sign-On, Web Access Management, User Lifecycle, and Federation protocols (SAML, OIDC).
• Manage and report on IAM service levels to ensure business support targets are met.
• Liaise with internal and external stakeholders such as Helpdesk teams, business users, compliance, vendors, and system administrators.
• Integrate new applications with the Federated Access Management System using industry-standard security protocols.
• Execute process improvements and automation projects to reduce incident volume and improve efficiency.
• Participate in a 24/5 on-call rotation and occasionally support off-shift maintenance windows.
• Troubleshoot IAM infrastructure under pressure, provide detailed documentation, and maintain service management reporting.

Qualifications:

• Bachelor's degree or equivalent experience.
• Deep technical expertise in IAM tools and processes, including PingFederate, PingDirectory, Azure Identity Platform, ADFS, PAM, and MFA.
• Strong understanding of federation protocols (SAML, OIDC) and identity lifecycle management.
• Experience working in an ITIL-based service management environment.
• Excellent communication, documentation, and problem-solving skills.
• Familiarity with cloud platforms like Azure and AWS is a plus.