Change Manager

Key Responsibilities:

• Develop and implement IT change management strategies, policies, and standard operating procedures.
• Coordinate and lead Change Advisory Board (CAB) meetings to evaluate and approve changes.
• Assess change requests in terms of risk, impact, business priority, and resource needs.
• Ensure all changes are properly documented, approved, scheduled, and effectively communicated to stakeholders.
• Monitor progress and status of change implementations, ensuring adherence to timelines.
• Collaborate with IT teams, project managers, business stakeholders, and infrastructure teams to enable successful deployments.
• Maintain and update the change calendar, preventing service disruption and scheduling conflicts.
• Conduct post-implementation reviews to capture lessons learned and continuously improve the change process.
• Ensure strict compliance with ITIL best practices across the change management lifecycle.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Proven experience in IT Change Management or a similar role within a complex, global IT environment.
• Strong knowledge of the ITIL framework (ITIL certification preferred).
• Familiarity with ITSM tools such as ServiceNow or BMC Helix.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong organizational skills with the ability to manage multiple priorities under tight deadlines.
• Analytical mindset with solid problem-solving abilities.

What We Offer:

• Opportunity to contribute to a high-impact, global IT product used in laboratories worldwide, helping make the world a safer and healthier place.
• Be part of a visionary IT solutions program with strong career growth potential for high performers.
• Work in a dynamic and international team of IT professionals and domain experts.
• A launchpad to explore diverse opportunities within the Eurofins Group's global ecosystem.