Process Lead - Quality Assurance

Job Description: Process QA Lead

Department: Quality Assurance

Location: Andheri (Mumbai) | 6 Days Working

Employment Type: Full-Time

Reports To: Head of Quality Assurance

Experience: 8–12 Years (Pharmaceutical / FMCG / Food & Beverage Manufacturing)

Education: B.Sc / B.Tech / M.Sc / M.Tech in Food Technology, Dairy Technology, Biotechnology, or related field

ABOUT THE COMPANY

Who We Are

At The Whole Truth, our mission is to re-build the world's trust in its food. We believe consumers have lost trust in big food companies due to years of half-truths. We exist to change that by being completely honest about what goes into our food.

What We Do

We are India's first (and perhaps only) 100% clean label food company. That means every ingredient is declared upfront, with no hidden additives and no misleading claims. #nothingtohide. Every product we manufacture reflects our promise of clean, honest, trustworthy food.

ABOUT THE ROLE

The Process QA Lead is a critical role at the heart of manufacturing operations.

As we scale production and expand our portfolio, this role ensures processes are not just followed but owned and improved, while maintaining the highest standards of quality, food safety, and operational excellence.

Core Purpose

Act as the bridge between Quality Control (QC) and the production floor. Drive a culture of right-first-time manufacturing. Own end-to-end process quality across pre-production readiness, in-process monitoring, root cause analysis, and CAPA management.

Ideal Profile

Someone who is comfortable on the shop floor as well as with data, SOPs, and stakeholder communication. A quality champion, problem solver, and cross-functional collaborator.

KEY RESPONSIBILITIES

1. Process Implementation & Standardisation

Develop, review, and implement SOPs, Process Control Documents (PCDs), and Work Instructions (WIs) aligned with FSSAI, GMP, HACCP, BRC, and ISO 22000 requirements

Lead deployment of quality control points (QCPs) and critical control points (CCPs) across production lines

Establish process quality standards across dispensing, blending, mixing, filling, forming, labelling, and packaging

Own process validation and verification for NPIs, changes, and equipment upgrades

Ensure accuracy and compliance of Master Manufacturing Records (MMR) and Batch Manufacturing Records (BMR)

Benchmark and adopt global best practices in production systems

2. Process Adherence Monitoring & Compliance

Conduct shop-floor audits and line inspections

Monitor CQAs and CPPs including temperature, humidity, mixing time, fill weights, moisture, water activity, and sensory attributes

Implement SPC tools such as control charts, Cp/Cpk, and trend analysis

Conduct GMP audits and mock recall drills and close non-conformances

Apply manufacturing excellence practices such as 5S, OPLs, and loss analysis

3. Non-Conformance Management & Problem Solving

Lead root cause analysis using Fishbone, 5-Why, FMEA, and 8D

Develop, track, and validate CAPA effectiveness

Investigate batch failures, OOS events, and process deviations

Maintain NCR and deviation logs

Lead cross-functional problem solving

Analyze consumer complaints and recurring issues

Deliver monthly quality dashboards with trends and insights

4. Cross-Functional Collaboration

& Team Development

Partner with production, QC, product QA, engineering, and supply chain teams

Support testing and release decisions

Contribute to NPD stage-gate reviews

Ensure equipment calibration and maintenance compliance

Enable supplier quality feedback loops

Lead training and capability building for teams

5. Documentation, Reporting & Continuous Improvement

Maintain audit-ready documentation including BMRs, check sheets, deviation reports, CAPA logs, and audit records

Prepare weekly and monthly quality performance reports covering FPY, Cp/Cpk, non-conformances, CAPA closure, and complaints

Lead Kaizen and Lean initiatives

Drive QMS improvements aligned with ISO 22000, FSSC 22000, and BRC

Contribute to KPI benchmarking and continuous improvement

SKILLS & COMPETENCIES

Education & Experience

Education in Food Technology, Dairy Technology, Biotechnology, or related field

8–12 years of experience in FMCG or food manufacturing process quality roles

Preferred backgrounds include companies such as Coke, PepsiCo, Nestlé, HUL, Tata Consumer Products, and ITC Foods

Certifications such as HACCP, ISO/FSSC/BRC Internal Auditor, and Six Sigma Green Belt are preferred

Technical Skills

Statistical Process Control (SPC) including Cp/Cpk and control charts

HACCP, ISO 22000, FSSC 22000, and BRC standards

GMP and GHP compliance

Root cause analysis tools such as 5-Why, Fishbone, FMEA, and 8D

CAPA management and effectiveness verification

In-process monitoring and sensory evaluation

Food microbiology and testing interpretation

Batch record review and deviation management

Equipment qualification (IQ/OQ/PQ)

Regulatory compliance including FSSAI and CODEX

Cleaning validation and allergen management

MS Excel, PowerPoint, and QMS software

Analytical Skills

Data interpretation and trend analysis

Identification of process variability

SPC chart analysis

Risk-based prioritization

Consumer complaint pattern analysis

Correlation of process inputs and outputs

Benchmarking against standards

Dashboard creation and reporting

Soft Skills & Behavioural Competencies

Strong communication skills

Assertive yet collaborative approach

Cross-functional influence

High ownership and accountability

Attention to detail

Emotional resilience

Coaching and mentoring ability

Structured thinking

Growth mindset

Ability to simplify complex data

WHY THE WHOLE TRUTH

Purpose-led work with direct impact on consumer trust

Ownership culture with real autonomy and accountability

High learning velocity in a fast-scaling environment

Flat hierarchy with access to leadership

Opportunity to build a trusted food brand