Cybernetyx - A pioneering AI technology company transforming the Education and Enterprise sectors with intelligent solutions designed and developed in India.
Role Summary
Cybernetyx seeks a dynamic and technically adept Pre-Sales & Training Expert to effectively demonstrate the value of our innovative AI products (like EyeRIS ThinkBoard, BrightClass) and empower our internal teams, partners, and customers. You will play a crucial role in the pre-sales cycle by delivering compelling product demonstrations and articulating product positioning, while also developing and delivering clear, engaging training materials that drive product understanding, adoption, and success post-sale. This outcome-driven role requires exceptional communication and presentation skills, technical aptitude, instructional design capabilities, and a passion for making complex AI concepts accessible and relevant to customer needs.
Key Responsibilities
- Pre-Sales Support & Product Demonstrations: Conduct compelling, tailored product demonstrations for prospective clients and partners, effectively showcasing the value proposition and technical capabilities of Cybernetyx AI solutions.
- Product Positioning & Expertise: Develop a deep understanding of product positioning, key differentiators, and competitive landscape to effectively address prospect inquiries and objections during the sales process.
- Own Product Update Communication: Create engaging product update videos and materials; own the communication strategy and dissemination of product updates and release notes to all partners and customers.
- Develop Training & Enablement Content: Design, create, and maintain high-quality training and pre-sales materials (presentations, demo scripts, competitive guides, videos, e-learning modules, user guides, FAQs) for various audiences (Sales, Pre-Sales, Support, Partners, Customers).
- Deliver Training: Conduct engaging and effective training sessions (live virtual, recorded, in-person when required) on product features, benefits, use cases, technical configuration, and competitive positioning.
- Translate Technical Concepts: Work closely with Product and Engineering teams to translate complex technical details into easily understandable benefits and value propositions for both technical and non-technical audiences during pre-sales and training scenarios.
- Sales & Partner Enablement: Equip Sales teams, Pre-Sales counterparts, and channel partners with the knowledge, resources, and skills they need to effectively position, demonstrate, and sell Cybernetyx AI solutions.
- Content Management: Organize and maintain a central repository for all pre-sales support, product communication, and training materials.
- Measure Effectiveness: Define and track metrics to assess the impact and effectiveness of demonstrations, training programs, and communication initiatives (e.g., demo conversion rates, knowledge retention, partner readiness).
- Feedback Loop: Gather feedback from sales interactions, training sessions, partners, and customers to continuously improve materials, product understanding, and inform product development.
Required Qualifications
- Proven experience (minimum 3-5 years) in a customer-facing technical role such as Pre-Sales Engineer, Solutions Consultant, Sales Engineer, Technical Trainer, or a similar enablement/product expert position, preferably within B2B SaaS, EdTech, or AI technology.
- Demonstrated ability to deliver compelling and effective product demonstrations to diverse audiences.
- Strong understanding of sales processes and the role of pre-sales technical validation.
- Proven ability to create engaging training and enablement content across various formats (written, visual, video).
- Exceptional presentation, communication (verbal and written), and interpersonal skills.
- Proven ability to simplify complex technical concepts and articulate clear value propositions.
- Experience with presentation software, video creation/editing tools, and potentially e-learning authoring tools or LMS.
- Strong organizational skills and ability to manage multiple projects and priorities simultaneously.
- Bachelor's degree in a relevant technical or communications field (e.g., Computer Science, Engineering, Marketing, Education, Technical Writing) or equivalent practical experience.
