Partner Success & Renewals Manager

We are a global learning platform on a mission to motivate every learner by empowering every educator. From K–12 classrooms and universities to corporate training settings, our platform is trusted in over 150+ countries by 75 million monthly active users.

In the U.S., 90% of schools use Wayground to engage students and transform learning through technology. Wayground is a high-growth, profitable SaaS company backed by leading investors including Tiger Global, GSV, and Nexus Venture Partners.

We are looking for a high-ownership Partner Success & Renewals Manager to drive retention and growth across our reseller-led business. This role sits at the intersection of customer success and partnerships. You will work closely with partners to ensure successful onboarding, strong product adoption, and seamless renewals across accounts.

What you'll do:

• Own end-to-end renewals across partner-led accounts and proactively manage retention
• Work with partners to ensure effective onboarding of end customers (districts, schools, teachers)
• Enable partners with play-books, best practices, and ongoing support
• Monitor usage and account health to identify gaps and drive adoption
• Run lifecycle programs and campaigns to drive engagement
• Identify upsell and cross-sell opportunities and collaborate with Partner Managers for expansion

Who you are:

• 2–4 years of experience in Customer Success, Account Management, or Partner Success
• Experience in B2B / SaaS or partner-led ecosystems is a plus
• Strong analytical mindset; comfortable working with usage and account data
• Excellent communication and stakeholder management skills
• High ownership with a focus on outcomes and accountability
• Empathetic, customer-first approach with commercial awareness

We're a small, passionate, tech-first team solving big challenges in education. We move fast, build with data, and obsess over creating delightful experiences for our global community of educators and learners. The pandemic has changed work in many ways, especially by enabling remote work. Many companies have chosen to be remote first.

At Wayground, we work best in the office brainstorming using whiteboards, having conversations over coffee/walks, or overhearing a hallway conversation. Learning happens through osmosis. We understand that driving/ubering takes work in Bangalore. We'll take care of the commute for you.

Beyond taking care of commute, we will cover health care benefits for you, your family, and your parents. We invest in our employee's health and wellness. Through books and courses, we invest in their learning and development. Oh, and finally, we have healthy lunches, dinners, and a stocked pantry to snack on all day.

Wayground is an equal opportunity employer and we believe diversity is key to our success.