About the Company

Mphasis is hiring for the Unit Manager position for Bangalore.

About the Role

Below are the roles and responsibilities:

Responsibilities

Manage the Payment Processing Teams supporting ACH / Cards with team size of approx. 20 resources and reporting to the Ops Manager.
Capable of independently leading & managing the day-to-day operations.
Process management.
People management.
Client relationship.
Internal Stakeholder Relationship Management.
Audits & Compliance.
Must have experience on US Payment Process across ACH / Cards.
Proactive to understand the process, doing RCA & putting mitigation plans in place for issues.
Play an integral role in continuous improvement of reporting processes.
Developing relationships with the business and ensuring span adds maximum value.
Manage ad hoc project work of Client.
Point of contact for the mentioned LOBs for the Clients & Internal stakeholders.
Manage team of diversity in terms of multiple locations, languages, culture etc.
Flexible to work US shift timing.
Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance.
Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
Ensure timeliness on reporting and client deliverables.
Take initiative to continuously improve the process.

Qualifications

Prior Work Experience of Team Handling from same Industry – for at least 2+ years.

Required Skills

Excellent communication skills – to be part of Client calls and Management Calls.
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
A natural forward planner who critically assesses own performance.
Mature, credible, and comfortable in dealing with senior big company executives.
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the other person's point of view.
Well-presented and businesslike. Sufficiently mobile and flexible.
Keen for new experience, responsibility and accountability.
Able to get on with others and be a team-player.

Preferred Skills

Hands on experience & nuances of operations related to US Payment processing.
Excellent people management skills, Issue resolution & leading by example.
Excellent client facing capabilities in terms of managing escalations & relationship.
Excellent communication (Written & Verbal English).
Networking capability.
Analytical (Tactical & Strategic) & forward-thinking mindset.
Hands on experience resource management (Billable & Buffer headcount).
Flexible to travel & work between locations for business reasons.
Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client.
Good understanding NACHA, Fedwire/CHIPS/SWIFT and regulation related to ACH & Cards.
Strong knowledge of ACH processing rules and Card procedures and Dispute Handling.
Expertise payment platforms such as ACH Plus, ACHPS, or equivalent banking portals.
Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.

Pay range and compensation package

Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.

Equal Opportunity Statement

Punctual and adherence to attendance and Leaves. Adhere to HR Policies as per Company.

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