Job description
- Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system integrations, and address issues or concerns.
- Collaborates with OTE Application & Extension Manager to gather requirements and prioritize data transformation projects.
- Collaborates with OTE Team to deliver efficient and well-run processes.
Application & Extension Services
- Supports development including:
- Required: API Management
- Required: Database Schema Design
- Ensures API endpoints conform to industry best practices and Oracle guidelines with focus on enterprise security and data privacy.
- Responsible for solution capacity planning, technical documentation, design review, refactoring and consolidation, upgrades and lifecycle for solutions.
- Establishes proactive application monitoring, alerting, and automating which adheres to industry best practices to ensure availability and performance to meet business demands.
- Coordinates with release manager the schedule of release activities across environments, teams, and vendors, identifying and resolving conflicts to minimize risk of business disruption.
- Accountable for incident and problem responses and resolutions, as well as service request queues to deliver high end-user satisfaction.
Vendor Management
- Coordinates with 3 rd parties who provide support for product enhancements, upgrades, patches and application monitoring.
Key Profile Requirements
- Minimum of 8 years experience developing API endpoints, at least 4 of which with Oracle Cloud application services.
- Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi-national, multi-vendor environment.
- Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.
