Operations Team Lead

Team Lead – Operations (PPMC & AHC)

Location: Kundalahalli Gate, Bangalore

About the Role:

We are looking for a Team Lead – Operations to manage PPMC & AHC processes, leading a team responsible for coordinating with Diagnostic Centres and Hospitals to ensure timely collection and management of medical reports for customers.

Key Responsibilities:

• Lead and manage the PPMC & AHC operations team on a daily basis

• Ensure timely coordination with Diagnostic Centres and Hospitals for medical report collection

• Monitor and drive team performance against defined KPIs and TATs

• Ensure 100% report follow-up and closure within defined timelines

• Handle escalations related to delays, discrepancies, and partner issues

• Maintain strong relationships with diagnostic centers and hospital partners

• Conduct regular audits to ensure quality and accuracy of reports

• Share daily/weekly performance reports with management

• Work closely with Quality and Training teams to improve efficiency

• Provide floor support, guidance, and mentoring to team members

PPMC Reports – Key Metrics Ownership:

• Track and ensure adherence to Reports TAT (Turnaround Time)

• Monitor daily order flow handled and ensure timely closures

• Maintain and report on insurers handled with smooth coordination

• Analyze trends and highlight gaps in TAT and performance

• Share MIS reports with actionable insights

Key Requirements:

• Graduate in any discipline

• 2–4 years of experience in Operations (Healthcare/Diagnostics preferred)

• Minimum 2 year of team handling experience

• Strong communication and stakeholder management skills

• Experience in report follow-ups, TAT management, and escalations

• Proficient in MS Excel and reporting

Key Skills:

• Team Management

• Stakeholder Coordination

• Escalation Handling

• Process Improvement

• Time Management

• Quality & Compliance

Preferred:

• Experience in PPMC / AHC / Healthcare coordination roles

• Immediate joiners preferred

Interested candidates can share their resumes to [Confidential Information]

Thank You!