Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive forTeam Lead- Merchant Operations(Financial Protection) Domain for Bangalore. Please walk-in for the interview on 8th January 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Team Lead- 5Yr to 8Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-235789
Interview details:
Interview Date: 8th January 2026
Interview Time: 9.30 AM to 12 PM IST
Interview Venue:
Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,
Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks.
Please find below Job Description for your reference:
- Job Location: Bengaluru
- Qualification: Any Graduate (Full Time)
- Experience: 5- 8 Years
- Notice Period: Immediate Joiners Only
- Shift: US shifts/ Night Shifts
- Week Offs: Rotational Offs
- Work From Office is mandatory (5 days)
- Job Level: 4B
- Designation: Team Lead
Note:
- Candidate should have the hands-on experience and on paper experience as Team Lead.
- Candidate should have proficiency in Oral & written communication.
Role Overview:
This role ensures the team operates effectively, meeting the defined targets, managing team performance, and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.
Key Responsibilities:
- Assign tasks, manage workloads, and ensure SLAs are met.
- Daily huddles, coaching, One on One, performance feedback.
- Newhire onboarding & crossskilling.
- Audit readiness & control adherence.
- Defect RCA and corrective actions.
- Identify opportunities for process improvement and efficiency.
- Ensue compliance with company policies, procedures, and quality standards.
Knowledge & Skills preferred for the role:
- Knowledge of billing systems and reconciliation processes.
- Familiarity with financial compliance standards.
- Experience with ACH processing and merchant funding
- ACH - identify and report any errors in merchant funding.
- Performing analysis of funding.
People Management:
- Set clear performance expectations and monitor progress.
- Identify training needs and support career development and succession planning.
- Address performance issues, disciplinary matters, and grievances in line with company policies.
- Regular one on one for performance review.
- Building effective teams and developing direct reports.
Business Performance:
- Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
- Drive automation and continuous improvement within the process.
- Identifies cost saving opportunities.
- Structured and periodic performance management.
- Support and engage with other ad-hoc projects and Organization Development tasks, as required.
Client Management:
- Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
- Actively engaged with Client Relations team for support and expectation management.
- High priority escalation handling and close loop management.
Educational/Professional Qualifications:
- Bachelors degree in finance, Business Administration, or related field (or equivalent experience).
- Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and other data analysis tools.
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a high-volume environment.
Competencies that will be Assessed:
- Leadership & People Management.
- Strategic & Business Acumen.
- Interpersonal & Communication Skills.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
