Operations Manager

We're Hiring | Operations Manager

Company: Salt Oral Care

Experience: 3–5 Years

Location: Mumbai

Salary: 40,000 – 50,000 per month

Key Responsibilities

• Manage end-to-end B2B operations, including order processing, quick commerce platform appointments, dispatch planning, and on-time deliveries.
• Oversee last-mile delivery operations, ensuring efficient, timely, and cost-effective order fulfilment.
• Coordinate with quick commerce platforms, distributors, logistics partners, warehouses, and internal teams.
• Manage customer satisfaction, service levels, and timely resolution of operational issues and escalations.
• Monitor and reduce Return to Origin (RTO) rates through effective coordination, tracking, and corrective actions.
• Develop strategies for customer retention and improved service experience.
• Manage warehouse operations and order fulfilment using EasyEcom WMS.
• Ensure smooth execution of Purchase Order (PO)-based operations, order tracking, fulfilment, and delivery compliance.
• Monitor and control demurrage, freight, and other logistics-related costs.
• Track operational KPIs, including order fulfilment rate, on-time delivery, RTO percentage, customer complaints, and logistics costs.
• Ensure inventory coordination and stock availability for B2B and quick commerce channels.
• Handle inventory reconciliation, returns, damages, short deliveries, and claims management.
• Identify operational bottlenecks and implement process improvements.
• Prepare regular MIS reports on order processing, dispatches, deliveries, returns, and operational performance.
• Ensure adherence to platform-specific SOPs, documentation requirements, and service-level agreements (SLAs).
• Work closely with Sales, Finance, Warehouse, Customer Support, and E-Commerce teams to ensure seamless business operations.

Required Skills & Experience

• 3–5 years of experience in B2B operations, logistics, supply chain, or order fulfilment.
• Hands-on experience managing quick commerce platforms such as Blinkit, Zepto, and Swiggy Instamart.
• Working knowledge of EasyEcom WMS is preferred.
• Strong understanding of PO-based execution, dispatch planning, and last-mile delivery.
• Experience in RTO management, inventory reconciliation, and logistics cost optimisation.
• Strong coordination, problem-solving, analytical, and communication skills.
• Experience in FMCG, consumer goods, or D2C brands will be preferred.

Interested candidates can share their resumes at [Confidential Information]

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