Operations Manager

Manage, onboard, and scale a network of trainers, subject matter experts (SMEs), and guest speakers.

Ensure trainer availability, engagement, and consistent delivery quality across programs.

Evaluate and onboard new trainers through structured assessment processes.

Coordinate onboarding via calls, messages, and email communication.

Maintain trainer performance benchmarks and feedback loops.

Plan and execute virtual training programs end-to-end.

Handle scheduling, backend setup, trainer coordination, and live session hosting.

Ensure smooth program execution and issue resolution during live sessions.

Coordinate with trainers to finalize training curricula and session plans.

Manage content versions and ensure all materials are reviewed, approved, and ready before delivery.

Maintain consistency and quality across training content.

Create and maintain Standard Operating Procedures (SOPs), delivery checklists, playbooks, and internal workflows.

Continuously improve documentation based on operational learnings.

Coordinate speakers, session timelines, rehearsals/dry runs, and live event execution.

Manage post-event follow-ups, feedback collection, and internal reporting.

Support industry and ecosystem partnerships through operational execution and documentation.

Ensure internal alignment with sales, marketing, and leadership teams.

Handle inbound training and program-related queries.

Support basic sales and post-sales operations, including coordination and handoffs.

Act as the operational liaison between trainers, sales, marketing, and internal stakeholders.

Ensure alignment, communication, and execution across teams.

Experience in operations, program management, training coordination, or service delivery roles.

Strong stakeholder management and execution capabilities.

Excellent verbal and written communication skills.

High attention to detail with the ability to manage multiple programs simultaneously.

Proficiency in Microsoft PowerPoint and Excel.

Comfortable working with virtual training tools and platforms (Zoom, Google Meet, LMS tools, etc.)