Senior Operations Manager (India, Mumbai)

Role Summary

The Senior Operations Manager oversees vessel operations, drives fleet performance optimization, and improves port turnaround. Responsibilities include managing pre- and post-fixture activities, controlling voyage costs, coordinating with charterers and terminals, enhancing overall efficiency.

Key Responsibilities

Operational Performance Management

Daily operation duties on several vessels, including the procurement of compliant bunkers and the appointment of port and canal agents.

Ensure pre-and post-fixture performance within the Operations team.

Speed/consumption performance monitoring, including performance management on Time Charter

Support the claims department on all claims.

Comply with company procedures and processes including the SOX regulations compliance requirements.

Process Improvements

Improve and maintain operational efficiency for the team.

Implement and Optimize processes to achieve better performance:

o support customer satisfaction,

o maximize earnings,

o minimizes downtime and voyage cost within the commercial contracts framework.

Promote best practices within the operations team and across the fleet.

Implement new industry rules and regulation relevant to the operations department.

Reporting

Ensure the company's vessel management software (IMOS) is updated accurately daily for the operated vessels and the fleet.

Developing and maintaining statistics, benchmarks and quality reports to monitor operational performance.

Maintaining databases including IMOS and SharePoint, to ensure high data quality and business controls.

Stakeholder Management

Update superiors daily on matters of relevance.

Escalation of any risk and liability issues and for decisions which exceeds Charter Party terms.

Ensure smooth coordination between the Vessel, Technical, Technical managers, Finance and Chartering.

Ensure the Claims and Collections team is fully aligned with Operations.

Additional Responsibilities

Member of the Emergency Response team in case of Emergencies.

Qualifications and Skills

• At least 5 years of experience in shore-based vessel operations.
• Preferred LPG Vessel Sea-going experience as a senior deck officer.
• Strong analytical and data management capabilities.
• Prior experience in handling voyage data management in Veson/IMOS or similar systems.
• Stakeholder management with IT, Chartering and Commercial to integrate Commercial and Operational Processes.