Job Title: Assistant Manager - Operations (Corporate Travel)
Location: Malad, Mumbai
Job Type: Full-time
About the Role
We are seeking a highly organized and experienced Assistant Manager Operations (Corporate Travel) to join our dynamic team. The ideal candidate will support the Operations team in overseeing day-to-day corporate travel activities, ensuring seamless, cost-effective, and policy-compliant business travel for our clients/employees. You will lead a team of travel consultants, manage vendor relationships, and ensure high levels of client satisfaction.
Key Responsibilities
- Operations Oversight: Manage daily travel operations, including air ticketing, hotel bookings, visa processing, and ground transportation, ensuring accuracy and efficiency.
- Team Leadership: Supervise and mentor a team of travel consultants and coordinators to deliver exceptional customer service.
- Policy Compliance: Ensure all travel arrangements adhere to company travel policies (traveler safety, cost controls, and booking guidelines).
- Vendor Management: Build and maintain relationships with travel vendors (airlines, hotels, TMCs) to secure best rates and resolve service issues.
- Issue Resolution: Handle urgent, high-level, or emergency travel situations (disruptions, cancellations) promptly.
- Reporting & Analytics: Generate operational reports on spend, travel patterns, and KPI metrics (AHT, CSAT) for management.
- Process Improvement: Identify operational bottlenecks and implement improvements to optimize efficiency.
Required Skills & Qualifications
- Experience: Minimum 37 years of experience in corporate travel operations, preferably with at least 1-2 years in a supervisory role.
- Systems Knowledge: Proficiency in GDS (Amadeus, Galileo, or Sabre) and Online Booking Tools (OBT).
- Problem-Solving: Strong ability to handle high-pressure situations and crisis management.
- Communication: Excellent verbal and written communication skills for client-facing and vendor negotiations.
- Education: Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
- Analytical Skills: Comfortable with MS Office Suite (especially Excel) and data reporting.
What We Offer
- Competitive salary and performance-based bonuses.
- Health insurance and benefits.
- Opportunities for career growth in a fast-paced travel firm.
How to Apply
Please submit your updated resume and a brief cover letter through LinkedIn, or send it directly to [Confidential Information] with the subject line Application: Assistant Manager - Corporate Travel Ops.
