Astrotalk Store is a leading Direct-to-Consumer (D2C) brand specializing in bracelets and gemstones. We are scaling up our D2C team and looking for an Operations Lead who would be a part of the core team
What You Would Do:
1. Warehouse Management & SLA Optimization
- Monitor and improve fill rates at B2B partner locations.
- Track and ensure 3PL performance against defined KPIs.
2. Packing Center Operations & SLAs
- Implement and optimize fulfillment center (FC) processes.
- Optimize units packed per day and throughput efficiency.
- Oversee raw material inventory and utilization.
- Ensure machinery performance and maintenance
3. Planning & Forecasting
- Lead monthly supply planning based on demand forecasts.
4. Logistics Management
- Optimize 3PL partnerships (e.g., direct shipping via Shiprocket, etc.).
- Define and track SLAs for RTOs, return processing, and last-mile logistics.
5. Technology & Automation
- Own and improve internal tools.
- Build and maintain operational dashboards and reporting systems.
- Automate core processes (e.g., e-way bills, inwarding, scheduling, POs, invoicing).
6. Sourcing & Procurement
- Manage vendor relationships and performance.
- Align procurement with forecasting and demand planning.
- Monitor and plan working capital requirements.
7. Finance & Compliance
- Drive budgeting and cost optimization
- Lead regular inventory audits and cycle counts.
- Ensure compliance in warehousing, logistics, and labor operations.
What we’re looking for:
1. 2+ years of experience in operations management
2. Demonstrated experience in a D2C environment
3. Excellent managerial skills with a proven ability to manage, motivate, and develop teams.
4. Hands-on approach.
