Job Description: Operations Lead
You should apply if you:
- Have 47 years of experience in logistics, or warehouse operations in D2C, e-commerce, or FMCG.
- Have successfully set up and scaled warehouses and fulfillment networks across multiple channels (D2C, B2B, Modern Trade, 3PL, etc.).
- Possess strong leadership skills with experience in hiring, training, and managing ground operations teams.
- Have hands-on knowledge of WMS, OMS, and operational analytics tools.
- Thrive in high-growth, execution-heavy environments and are obsessed with structure, speed, and outcomes.
- Have experience managing 3PL partners, dark stores, and internal/external fulfillment nodes.
- Are deeply familiar with cost optimization, SLA adherence, and customer experience in last-mile and warehouse operations.
You should not apply if you:
- Do not have prior experience in managing multi-node warehouse and logistics networks.
- Are unfamiliar with setting up new warehouses, planning layouts, or implementing SOPs.
- Lack experience in cross-functional collaboration or managing external vendors.
- Have not led teams in operational roles or hesitate to get involved in ground-level execution.
- Prefer working in fully established systems instead of building things from scratch.
What will you do
You will lead and scale end-to-end supply chain and operations across central warehouses, 3PLs, dark stores, EBOs, and B2B partners. Key responsibilities include:
1. Warehouse Setup & Expansion
- Lead greenfield warehouse launches including layout, infra, staffing, and onboarding.
- Develop and execute expansion roadmap based on business needs.
- Build scalable, modular warehouse processes for all order types.
- Ensure 100% order accuracy and consistent SLA adherence.
- Track KPIs like inventory health, shrinkage %, picking accuracy, and dispatch SLA.
2. Team Building & Capability Development
- Hire and train supply chain teams across all functions.
- Develop and enforce SOPs and safety practices for internal/external teams.
3. Logistics
- Design and execute cost-efficient, SLA-driven last-mile and bulk logistics.
- Manage 3PLs and monitor delivery rates, transit time, and return rates.
4. B2B Channel Management
- Manage end-to-end operations for marketplace and retail partners.
- Lead packaging, OTIF delivery, and reverse logistics.
5. Governance & Compliance
- Implement audit frameworks and maintain hygiene, safety, and tax compliance.
6. Cross-Functional Leadership
- Collaborate with product, tech, planning, finance, and customer teams.
Skills Required:
- Warehouse Management Systems (WMS) and Order Management Systems (OMS)
- Operational Analytics & KPI Dashboards
- Vendor & Partner Management
- SOP Design & Compliance
- Cost Control & Logistics Optimization
- Team Leadership & Capability Building
- Strong Communication and Cross-Functional Collaboration
Work Experience:
47 years in operations/logistics
Preferably in D2C, e-commerce, or FMCG
Proven experience with warehouse setup, 3PL control, and multi-channel fulfillment
Working days: Monday - Saturday
Location: Okhla Phase-1, New Delhi and Magnum Global Park, Gurugram
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
